Recover using Touch ID or Apple Watch
If 1Password is locked, you’ll see a message that “1Password is trying to unlock.”
To approve and unlock 1Password, place your finger on the Touch ID sensor on your Mac or double-click the side button on your Apple Watch.
- Master Password. A place to record your Master Password. A QR code that makes it easy to sign in on new devices. Set up 1Password; How to keep your 1Password account secure; About your Secret Key; Get help if you can’t sign in to your account on 1Password.com.
- The YubiKey and 1Password together provide an additional layer of security to your personal and business accounts. With two-factor authentication enabled with your 1Password accounts, you effectively protect your credentials and accounts from unauthorized access.
With 1Password you only ever need to memorizeone password. All your other passwords and important information are protected behind the one password only you know. 1Password manages everything for you: generating, saving, and filling your passwords. The password you use to unlock 1Password is called your Master Password. When you unlock 1Password, all your vaults are unlocked whether they are standalone vaults or vaults in 1Password accounts. If you know your Master Password, you can change it at any time. If you forgot your Master Password, try to recover it.
If you don’t see the prompt, click the Touch ID button or Apple Watch button on the lock screen.
Important
Your ability to unlock the app with Touch ID or Apple Watch will eventually expire. Take action immediately to find your Master Password or rescue your data:
- Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
- Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.
Recover using Touch ID or Face ID
If you use 1Password on an iOS device with Touch ID or Face ID, try to unlock the app using it.
If you aren’t prompted to use Touch ID or Face ID when you open 1Password, tap the button below the Master Password field.
Important
Your ability to unlock the app with Touch ID or Face ID will eventually expire. Take action immediately to find your Master Password or rescue your data:
- Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
- Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.
Recover using Windows Hello
If 1Password is locked, try to unlock the app using Windows Hello.
If you aren’t prompted to use it when you open 1Password, click the Windows Hello button below the Master Password field or press Enter when the Master Password field is blank.
If you’re prompted to unlock with Windows Hello, but your fingerprint or face isn’t recognized, click “More choices” and unlock the app with your device PIN.
Important
Your ability to unlock the app with Windows Hello will eventually expire. Take action immediately to find your Master Password or rescue your data:
- Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
- Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.
Recover using Biometric Unlock
If you use 1Password on an Android device with Biometric Unlock, try to unlock the app by placing your finger on the fingerprint sensor, or let your device scan your face or eyes, until 1Password unlocks.
If you aren’t prompted to use Biometric Unlock when you open 1Password, tap the fingerprint button below the Master Password field or enter your PIN code, if you set one up.
Important
Your ability to unlock the app with Biometric Unlock will eventually expire. Take action immediately to find your Master Password or rescue your data:
- Look for a Login item in your Personal vault named “1Password Account”. It may contain your Master Password.
- Export your data from 1Password while you still have access. You can then create a new account or vault and import your data into it.
1Password Families keeps you and your loved ones secure online. It remembers your family’s most important information, so you don’t have to.
- Includes up to 5 people (with room to grow), all paid with a single subscription.
- Everyone gets their own Master Password, which they’ll use to unlock 1Password.
- As a family organizer, you’re responsible for managing the family and what each person has access to.
Use vaults to share some information and keep the rest private.
Each family member starts with two vaults:
Everyone in your family has their own Private vault. You can’t see what’s in theirs, and they can’t see what’s in yours. Store things like your email login and social media passwords in your Private vault.
1Password Families includes a Shared vault for items everyone in your family needs. It’s a great place for your Wi-Fi password and Netflix login, for example.
Limit sharing
You can create other vaults with limited permissions, too. Are teenagers part of your family? Create a vault that the adults share but the kids can’t see.
Share with guests
Guest accounts are perfect for sharing limited information, like your Wi-Fi password, home alarm code, and instructions for your babysitter.
You invite guests to a single vault at a time. They won’t have their own private vault or access to your family’s shared vault.
1password Master Password Hint
1Password Families gives you the tools to help your family and world class support for when you need it yourself.
Recover accounts for family members
If someone in your family forgets their Master Password or can’t find their Secret Key, you can help them recover their account. They’ll be back up and running in no time.
Share the load
As a family organizer, you’re responsible for managing the family and recovery. But you don’t have to do it alone. You can make others family organizers, so you can share the responsibilities.
In fact, it’s important to have at least one other family organizer. That way, if you can’t sign in, someone will be able to help you.
Sign up for 1Password Families today. Already have an account? Sign in to your account on 1Password.com. Click Invite People in the sidebar and choose Upgrade to a Family.
Change 1password Master Password
Our family is here for yours. Fast, friendly support is available at any time.
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