- Some mobile or desktop applications that work outside of a browser aren't yet compatible with 2-step verification. These applications are hard-coded to ask for a username and password, and do not prompt for a verification code. If you want one.
- Runbox is a fully-featured email service that you can use with your web browser, an email program like Thunderbird, Outlook, Apple Mail or with your mobile phone. Runbox 7 launch for new customers. Starting in 2020 new users will be given the new Runbox 7 web app as their default webmail interface. The help documents on this website mostly.
Runbox is a fully-featured email service that you can use with your web browser, an email program like Thunderbird, Outlook, Apple Mail or with your mobile phone.
Thunderbird is NOT storing the new OAuth2 token properly anymore that it receives from Google so the authentication continues to fail. It appears they implemented 2FA which seems to work properly with physical security keys now but still there's a token issue.
Runbox 7 launch for new customers
Starting in 2020 new users will be given the new Runbox 7 web app as their default webmail interface. The help documents on this website mostly relate to the older Runbox 6 interface which is still available to all customers.
You can find a dedicated Runbox 7 Help page and a series of blog posts about the new features in Runbox 7.
Status page
Please check our status page before contacting support about service availability.
Common help topics
New customers | Accessing your account | Getting started with webmail |
Setting up an email program | Using your own domain | Subscriptions & payments |
Problems receiving messages | Problems sending messages | Main & sub-accounts |
How-tos
For step-by-step instructions for common (and some uncommon) tasks, please see our collection of How-tos.
Documentation
In Documentation you will find details about all the sections and features of Runbox, organized in the same structure as the service itself.
Frequently Asked Questions and Problem Solving
If you have a question about Runbox it’s likely that it has already been asked and answered by us. Have a look at our FAQ and you might get the answer right away. We also have a Problem Solving page that might help you resolve any difficulties you are having with things like logging in, payments and sending/receiving email.
Thunderbird 2fa Manual
Getting support
If you can’t find the answer to your question, or need help with your account, you can contact Runbox Support.
- Using our Support Center at support.runbox.com
- Sending us an email at support@runbox.com
- Tweet us @Runbox (for general questions only, please don’t include account details in tweets)
Thunderbird 2fa 2020
Please read the Runbox Support Guide before contacting us.